Contact Us

How can I place my Order?

Australian Customers – you may order via the following methods.

  • Online: via www.mimotherandchild.com.au - 24hours / 7 days a week.
  • Phone: 1300 418 494 (Monday through Friday 8.30am – 5.30pm)
  • Email: Email your order to info@mimotherandchild.com.au
  • In Store – Sydney Showroom open Monday through Friday 8.30am – 5.30pm Saturdays by appointment Only.

New Zealand Customers – you may order via the following methods.

All other International Customers – you may order via the following methods.

How can I pay for my Order?

Australian Customers – we accept the following methods of payment.

  • Visa and MasterCard via our Secure Online Payment System
  • Direct Deposit/Bank Transfer – Details will be supplied at Checkout. Please use your order number as the reference.
  • Cheque - Make Payable to: Morrow Innovations Pty Ltd
  • Money Order - Make Payable to: Morrow Innovations Pty Ltd
  • American Express – Phone us 1300 418 494 (3.5% Surcharge)

New Zealand Customers – we accept the following methods of payment.

  • Visa and MasterCard via our Secure Online Payment System
  • Direct Deposit/Bank Transfer – Details will be supplied at Checkout. Please use your order number as the reference.
  • American Express – Phone us 61 2 9907 6530 (3.5% Surcharge)

All other International Customers – we accept the following methods of payment.

  • Visa and MasterCard via our Secure Online Payment System
  • American Express – Phone us 61 2 9907 6530 (3.5% Surcharge)

Goods will only be shipped once payment has been processed. Goods paid for by Cheque, Money Order and Direct Deposit will not be dispatched until payment has cleared, this may take up to 5 days.

All transactions are processed in Australian Dollars.

If you have any queries please phone us on 1300 418 494 or email info@mimotherandchild.com.au.

How long does it take to receive personalised Items?

Please note there is no exchange for personalised items unless we have incorrectly personalised your items. If you do not give us the correct details for personalisation we will have to charge you again to re- make the product. Please contact us if you have any questions regarding personalisation.

Please allow up to 28 days to receive personalised Items.

  • Personalised (e.g. engraved or specially printed items) and Custom Coloured Items: 4 weeks
  • Personalised Stationery (where we are printing your details on the stationery): 3 – 6 weeks (please contact us if your require your order urgently)
  • Personalised Clothing– 7 days. Phone us for Urgent or Express Personalised Deliveries.

How long does delivery take?

Standard Delivery Time Frame

Non-Personalised Orders will typically arrive within 7-10 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping throughout Australia. West Coast and remote location customers please allow an extra 2 days.

All Australian Orders are sent via Australia Post E-Parcel and E-Parcel Express and require Signature on delivery. YES! We will ship to PO Boxes.

New Zealand Customers allow up to 14days for major cities and longer for remote locations.

International Orders please allow up to 21days for Standard Air Mail Shipping.

International Courier

  • New Zealand: 2-3days
  • USA and Canada: 3-6 working days
  • UK and Europe: 4-5 working days

It is recommended that you leave a work address for shipping where someone will be there to receive the package. It is not the responsibility of Mi Mother and Child if the package is left unattended and goes missing.

Australia Wide Express Shipping – For Oscar and Lilly Product ONLY.

Not available from December 24th until January 4th.

You may select Express Shipping for Items within the Oscar and Lilly “To-be-wed-wear” Range Only.

Orders placed with Express Shipping by 12:00 pm (noon) EST will dispatch by the next business day, pending credit card authorization and verification.

Express orders usually arrive the following business day after the ship date.

Express shipping to SA, WA, NT and remote locations usually arrive within 3 to 4 business days after the ship date.

Multiple Shipping Addresses
you can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

What are the delivery charges?

Australia
E-Parcel Standard Shipping (Australia) $9.95 Flat Rate
E-Parcel Express Shipping (Australia) $14.95 Flat Rate

International Air Mail - Standard
New Zealand – Regular $17.00
USA – Regular $27.00
UK – Regular $30.00

* Pricing is valid for up to 1kg. A customer service consultant will contact you regarding any extra charges.

International Courier – up to 2kg’s Ordered/ 2kg up to 4kg
New Zealand - $37.00/$49.00
Asia/Pacific - $45.00/$64.00
USA - $55.00/$79.00
UK $67.00/$99.00

Pricing is in Australian Dollars

 




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